Within 30 Days of Purchase: We will refund your purchase price back to your original form of payment or store credit minus a 15% restocking fee. Greater than 30 Days from Purchase: We will not refund or allow any returns on any purchases after 30 days from the invoice date. Refunds will be given on parts only and excludes shipping, or any other charges. All parts must be returned in the original package, with all supplied parts, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and fully insured and are subject to a re-boxing fee. We recommend using Fedex/UPS ground services with the insured value at the retail price of what’s being returned. Returned parts that are damaged during transit to user non-returnable. Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, fiberglass parts, special and custom orders, electrical items, and closeouts. Note that all returns are subject to a 15% restocking fee. Please include all original packaging, manuals, and ancillary materials in order to avoid being penalized. For all returns please contact us via email or telephone and get a RMA Number authorizing your return. We will do our best to work with you and ensure your best needs are met. Late or missing refunds If you haven’t received a refund yet, contact your bank or credit credit card company. Refunds can take 3-5 business days to reflect on your account. If you’ve done all of this and you still have not received your refund, please contact us at sales@awmoffroad.com. Be prepared to provide proof of lack of receipt of refund. Sale items Only regular priced items may be refunded. Sales items can only be refunded in certain situations and for the sale price. Stock take-off parts purchased directly through us cannot be returned.